"Very few people trust the internet but a few do use it."

"We find the Internet a very convenient way of purchasing goods"

"A very new concept. One has doubts about the reliability, honesty and trusrwothiness of publishing personal details like credit card details to organisations one does not know."

"Customers can take delivery of our product (s/w) directly off our web site, they pay by credit card but fax us details due to the high cost of arranging for credit card transactions over the web for few, high value sales."

"The thing of the future. We are already seeing the emergence of a new buying and selling model and a wide acceptance of this approach. It'll soon have an effect on traditional trading methods. My advice to companies who can sell products over the Net is to start thinking about setting up their on-line shop now, before your competitors do."

"We have never experienced any problems with buying from the Internet."

"On the topic of using credit cards - we need to vastly improve the security of this procedure to prevent fraudulent use of that information by unauthorised persons (which is the core problem with using internet-based credit card sales). My purchases were limited to software I could download over the same link, thus NOT releasing my home address."

"Our company used to accept credit card details"

"Although, to date, I have only bought products from one company (Blackstar Video) using the Internet, I have been very impressed with the quality of service, accessibility of information regarding the progress of my orders and speed of delivery. In all departments, service was of much higher standard than that which I have experienced in most normal shops."

"We advertise on the net, but customers either write or phone their details"

"We always make sure that some security arrangements are in place"

"A lot of fuss is made concerning possible credit card fraud on the internet, however no one has, to my knowledge, proven this to be greater than that which occurs in normal transactions. I know various people who have had problems with 'normal' transactions, none who have had problems with internet payments."