Dear Sir/Madam,

Please find attached the ninth McCannics e-survey questionnaire,
which we hope you can spare a few moments to complete.

You may also be interested to hear that the Department of Trade and
Industry has responded to some of the issues raised by respondents in
the last survey, on the problem of late payment.  The full DTI
response can be found at:

http://www.mccannics.demon.co.uk/dti.htm

To fill in the survey, please reply to this message and put an X
inside the square brackets, like this [X], where appropriate.

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MCCANNICS E-SURVEY, Month just ended - MARCH 1998

A. REGULAR QUESTIONS

1. Was your sales turnover in March 1998 higher, about the same, or
lower than in March 1997? (please put an X in the square brackets next
to your answer).

Higher [ ]

Same [ ]

Lower [ ]


2. Were your average selling prices in March 1998 higher, about the
same, or lower than in March 1997? (please put an X in the square
brackets next to your answer).

Higher [ ]

Same [ ]

Lower [ ]


B. TOPICAL QUESTION - ISO 9000 and QUALITY SYSTEMS
Many businesses are choosing to become registered under the ISO 9000
Quality Standard, but some argue that this is under pressure from
customers and that ISO 9000 does not necessarily lead to real
improvements in business performance.  In this survey we are
interested in your experience, if any, of ISO 9000.


3. Is your business currently ISO 9000 registered? (Please put an X in
the square brackets next to your answer).

Yes [ ]

No [ ]

Not yet, but intend to register [ ]

Don't Know [ ]


4. If your business is registered, do you believe that this has led to
significant improvements in the quality and/or consistency of the
products or services which you supply? (Please put an X in the square
brackets next to your answer).

Yes [ ]

No [ ]

Don't Know [ ]


If you have any comments on ISO 9000 or any other Quality Systems
please put them inside the square brackets below. (Please note that
your comments may be reproduced in the survey write-up):

Comments: [ ]

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Thank you very much indeed for your help in completing this survey
questionnaire.

May we stress that the survey is being carried out solely for research
purposes, and individual replies will be kept strictly confidential.
Only anonymised results will be published, and your e-mail address
will not be passed on to any third party.